Here when you need us – together we can overcome worldwide distances.
No matter where you are and which project you’re working on, via OASE RemoteAssist your OASE service engineer is always on your side.
TeamViewer Pilot with Augmented Reality
With TeamViewer Pilot in combination with smart glasses you have a very innovative visual support for your remote solution. These smart glasses enable the OASE ServiceEngineer to see exactly what you see and to give direct support. By integrating marks and arrows you easily understand on which technical detail you need to focus on.
The access is as simple as this because the OASE RemoteAssist team will send you an invitation on your mobile phone. If you have already installed the app TeamViewer Pilot you will directly be forwarded to it.
If you don't have the app on your phone, you will be forwarded to the Appstore or GooglePlay Store for downloading it. Please install the app, follow the instructions and accept terms and conditions of TeamViewer Pilot. As soon as you installed the app you will only need to accept the incoming call from your OASE RemoteAssist team.
The OASE service engineer can support you generally via TeamViewer to get access to your laptop or Desktop-PC. If you already
have TeamViewer version installed, you just need to give us “YOUR ID” and the “PASSWORD”.
If not, the TeamViewer QuickSupport is the easiest way to access to your computer during the call for exchanging files or images to get the ideal impression of the situation on site.
For access to the OASE QuickSupport from Teamviewer you will get an email with a link from the ServiceEngineer.
For downloading the QuickSupport from TeamViewer webpage please use this link:
There is no installation needed for the Quick Support.
When opening the software, you will be able to give your ID and password to your Service Engineer.
The Microsoft Teams desktop version or the app is a freeware. This software allows us to share screens and to take control of your computer during the call. It’s also possible to use videocall and text chat.
You just need to download the desktop version and sign in with your email address:
If you’d rather not download the app or software, then it is possible to invite you with your email address and the OASE ServiceEngineer will send you a login link.
You can download the app for your smartphone from the Google PlayStore or the App Store.
Apps for chat and videocalls
Please download the apps of TeamViewer Pilot, Whatsapp or Skype for your mobile devices in the GooglePlay Store or App Store.
For using Skype the OASE ServiceEngineer will need your skype name, for using Whatsapp your mobile phone number